Policies

This Privacy Policy governs the manner in which Cooke Curtis & Co Estate and Lettings Agent collects, uses, maintains and discloses information collected from users (each, a "User") of the https://cookecurtis.co.uk website ("Site"). This privacy policy applies to the website and all products/services offered by Cooke Curtis & Co Estate and Lettings Agent.

Updated Privacy Policy (2026)

This Privacy Policy explains how Cooke Curtis & Co Estate and Lettings Agent (“we”, “us”, “our”) collects, uses, stores and protects personal data obtained through the https://cookecurtis.co.uk website (“Site”) and through our related services.

We are committed to safeguarding your personal information and complying with the UK GDPR, Data Protection Act 2018, and PECR.

1. Personal Information We Collect
We may collect personal information from Users in a variety of ways, including when Users: Complete contact forms, Request a valuation, viewing, appraisal or other service, Sign up to our newsletter or marketing communications, Interact with our client portal or CRM, Use live chat, automated assistants or AI-powered tools on our Site, Access the Site through cookies, analytics tools or pixels.

This information may include: Full name, Email address, Telephone number, Postal address, Property details, Communication preferences, Technical data (browser type, device, operating system, IP address), Cookies and usage data via Google Analytics, Meta/Facebook Pixel and similar tools.

We only collect personal information when voluntarily provided or when necessary for legitimate business purposes (e.g. responding to an enquiry, preparing a valuation, complying with anti-money-laundering requirements).

2. Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to: Improve user experience, Analyse website performance, Deliver relevant advertising on third-party websites, Assist with functionality (e.g., remembering preferences).

Users can manage or withdraw cookie consent at any time through our Cookie Settings tool. For full details please see our Cookie Policy.

3. How We Use Personal Information
Cooke Curtis & Co may use the information collected for the following purposes:

A. To provide and improve our services - Responding to enquiries, Arranging valuations, viewings or appointments and Managing client accounts and property transactions.

B. To enhance the user experience - Understanding how visitors use our Site and Improving our website, content and services.

C. To deliver customer support - Handling service requests and Communication regarding property services.

D. Marketing communications (with consent or legitimate interest - Sending newsletters, company updates and service information, Advertising on third-party platforms (e.g., Meta, Google) based on browsing activity and Users can opt out at any time.

E. Compliance & legal obligations - Anti-money-laundering (AML) checks, HMRC, government or regulatory requirements and Contractual obligations when providing estate/lettings services.

F. AI and automation - We may use trusted third-party platforms, including CRM systems and AI tools, to: Assist in drafting documents or communications, Analyse data to improve client experience and Automate administrative tasks

All AI tools used follow strict data-processing agreements and security measures.

4. How We Protect Personal Information
We take appropriate technical and organisational measures to protect personal data, including: Secure servers and encrypted systems, Access controls and authentication, Regular security reviews and audits and GDPR-compliant third-party agreements.

Users retain full control over their data, and we will only store it for as long as necessary for the purposes for which it was collected or to comply with legal obligations.

AML and transactional records may be retained for up to 5 years, as required by law.

5. Sharing Your Personal Information
We do not sell or trade personal data. We may share information only with: Trusted third-party processors (CRM systems, email platforms, cloud storage, analytics providers), Contractors or partners assisting with the delivery of our services (photographers, inventory clerks, payment processors, referencing agencies), Marketing platforms for advertising (e.g., Meta, Google Ads), Service providers assisting with newsletters or surveys, Legal or regulatory authorities when required by law.

Data is only shared where necessary and always under a valid legal basis and data-processing agreement. If data is transferred outside the UK, appropriate safeguards (e.g., UK IDTA or adequacy decisions) are applied.

6. Third-Party Websites
Our Site may contain links to external websites. We are not responsible for the content or privacy practices of these websites. Users should review the privacy policies of third-party sites before providing any personal information.

7. Your Data Rights
Under the UK GDPR, you have the right to: Access the personal data we hold about you, Rectify inaccurate or incomplete data, Erase your data (“right to be forgotten”), where applicable, Restrict processing, Object to processing, including marketing, Withdraw consent at any time, Data portability, where applicable.

To exercise any of your rights, please contact: [email protected]. We aim to respond to all requests within 30 days.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. Users are encouraged to review this page periodically. Your continued use of the Site constitutes acceptance of any updates.

9. Contacting Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact: Cooke Curtis & Co Estate and Lettings Agent
https://cookecurtis.co.uk, [email protected].